ACCURATE TRAVEL & TOURS TERMS AND CONDITIONS
ALL passenger(s) bookings with Accurate Travel & Tours Inc., agree to the following terms and conditions. Once a booking/reservation has been made, the following terms and conditions apply. By completing a reservation, either through reservation agent or online you expressly accept the Terms & Conditions without modification, and intend to be legally bound by these terms & Conditions. If you do not accept all of these Terms & Conditions, please do not make any bookings either on the website or with our reservation agents.
DEPOSIT: For our tours, vacations, Umra packages please deposit CAD 1000 per person and for Hajj package CAD 3000 per person and full payment of travel insurance (if purchased) at the time of booking. Our reservation agent is responsible for ensuring that the deposit is received within 7 days. If payments are not received within the specified time period, Accurate Travel & Tours Inc. reserves the right to cancel the reservation and apply the applicable penalties.
FINAL PAYMENT: The balance of the payment is due 45 days prior to departure; If booking within 45 days of departure and payment has not been received within the specified time period, Accurate Travel & Tours Inc reserves the right to cancel the reservation and apply the applicable penalties. In the event of a Book Early and save, passenger agrees to make the final payment as per the date published on the flyer/brochure.
INSURANCE: We recommend that all passengers purchase comprehensive travel insurance at the time of booking as Accurate Travel & Tours Inc. is not responsible for health problems, injury, death, cancellations, weather, missed connections, unforeseen circumstances, delayed, damaged or lost baggage, nor any other expenses that passengers may incur. (NOTE: Effective May 1/2010 it is mandatory that all travelers to Cuba have travel medical insurance.)
CANCELLATIONS: In the event of cancellation the travel agent should be notified immediately. Charges are billed from the date the cancellation is received by Accurate Travel & Tours Inc and applicable as: PACKAGES, FLIGHTS AND BOOK EARLY AND SAVE:
Up to 45 days prior to departure…………………………….loss of deposit
31 to 44 days prior to departure…………………………….50%
Within 30 days prior to departure…………………………..100% + taxes
Products on request basis once confirmed are 100% + taxes and are non-refundable (car rentals, special requests, etc.).
Taxes include HST, hotel taxes & service charges, transportation taxes and fees. Accurate Travel & Tours Inc reserves the right to resell any cancelled seats. If cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost.
HOTEL CHANGES: In case of hotel change, Accurate Travel & Tours Inc will try to provide the product booked or a similar product instead.
MAJOR CHANGES: Change of destination, departure or return by more than 24 hours, If increase in your package tour cost increases by more than 7% (unless government imposed), Change of the routing requiring additional passenger identification or documentation without sufficient time to obtain this documentation before departure. In the event of a major change as listed above, you will advise Accurate Travel & Tours Inc. as early as possible and you may: a) accept the change as offered (b) select an alternate vacation with Accurate Travel & Tours Inc. as available and at the applicable price (c) cancel your vacation completely with a full refund of the price paid to us.
Accurate Travel &Tours Inc. will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, weather, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports or other events beyond our control.
CHANGES REQUESTED BY THE PASSENGER(S): Any changes requested by the passenger(s) are subject to cancellation penalties within 14 days prior to departure, 100% cancellation penalties apply.
All changes are made at the discretion of Accurate Travel & Tours Inc and are subject to the rates of the new products booked as per the original date of reservation.
CANCELLATIONS OF FLIGHTS AND/OR PROGRAMS: In the event that Accurate Travel & Tours Inc cancels any travel services, our responsibility ends with a full refund of the amount(s) received which will be deemed to constitute full settlement of any claim you might have against Accurate travel & Tours Inc. for the cancellation.
PRICE QUOTES: All rates are quoted in Canadian dollars unless otherwise stated. Accurate Travel & Tours Inc reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations & currency surcharges to the passenger. Unless the passenger has paid in full, all prices may be increased at any time and for any reason. In the event that Accurate Travel & Tours Inc. decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and are valid on new bookings only.
CREDIT CARDS: Accurate Travel & Tours Inc. accepts Visa and MasterCard. Verbal authorization of the use of the credit card indicates the cardholders’ compliance with our booking conditions and confirms the reservation whether or not the appropriate draft is signed.
DOCUMENTATION: It is the passenger’s responsibility to obtain, at their own expense, all documentation required from the relevant authorities. Customs, airlines and/or immigration officials may deny a passenger entry or exit in their country. Accurate Travel & Tours Inc. will not be held responsible and will not refund any monies for this. It is the responsibility of the passenger to obtain the relevant information for travelling including but not limited to schedules, airlines, passports, visas, tourist cards and hotels
TICKETS: Ticket(s) will be released to the Passengers within 4 weeks prior to departure only after full payment has been received by Accurate Travel & Tours Inc. If payment has not been received 45 days prior to travel, then Accurate Travel & Tours Inc. reserves the right to choose an alternate method of delivery – either a pick-up from our office or airport pick-up. It is the responsibility of the passenger to ensure that the information appearing on the airline tickets, vouchers and other travel documents is identical with booking arrangements and passports/identification. Accurate Travel & Tours Inc. will not be liable or reimburse passengers cost for lost, misplaced, or incorrectly completed Tourist Cards.
FLIGHTS AND FLIGHT TIMES: Accurate Travel & Tours Inc or its suppliers reserve the right to substitute air carriers and aircraft types without notice. All flight times are subject to change without prior notice. We recommend that all passengers re-confirm their flight times by contacting the airline 24 hours prior to departure and again 4-6 hours prior to flight departure time. In the case of a flight delay announced at the airport, the airline may not provide accommodation or meals. In the event of a delay due to weather, traffic, or other force majeure situation, expenses will be the passenger’s responsibility. Accurate Travel & Tours Inc does not accept responsibility for expenses, or lost wages incurred as a result of changes to flight times, missed flights – outbound or inbound, connections or for missed holiday time.
Airline passengers are required to provide to their travel agent a local number at destination where they can be contacted. Accurate Travel & Tours Inc is not responsible for airline passengers missed flights and/or connections or any expenses incurred as a result of a cancellation; a schedule change, (whether it is an advancement or delay), with or without prior notice; re-confirmation numbers at destination that are not operational for any reason including, not being updated or temporarily out of service, the office is closed, or is not acknowledged. Passengers who have missed their flight for whatever reason are 100% liable for the cost of a new ticket.
Passengers connecting with Accurate Travel & Tours Inc. flights are advised to allow ample time (minimum 3 hours/recommended or stay overnight) between flights. Accurate Travel & Tours Inc does not accept responsibility for additional charges incurred for air fares or other expenses incurred due to changes to flight times and/or subsequent missed flight connection whatever the reason. All tickets are non-refundable, non-transferable, and are valid only for the date(s) and flight(s) shown and are subject to the Terms and Conditions printed on the tickets as well as government regulations.
AIRPORT CHECK-INS: Travelers should be at the Airport airline counter at least 3 hours prior to flight time. Aircraft seating is on first come first serve basis. Airlines check-in counters will close 60 minutes prior to departure, failure to check-in during the allotted time will result in failure to travel. Accurate Travel & Tours Inc. is not responsible for any missed flight, International or local.
BAGGAGE: Air carriers have individual rules and regulations with respect to baggage weight, size and numbers. Passengers must consult with the airlines for applicable restrictions. Any additional weight/baggage, cabin baggage, or excess baggage is set by the carrier and may be denied or charged a fee subject to the discretion of the airline. Accurate Travel & Tours Inc. is not responsible for lost, damaged, delayed, stolen baggage, missing articles or any costs incurred to the passenger as a result of the above. Baggage is the sole responsibility of the airline. In the event that your baggage is lost, damaged, stolen, articles missing, please contact the airline representative before leaving the airport. Failure to do so will invalidate any claim you may have against the airline. We strongly recommend you pre-purchase travel insurance.
HOTEL SERVICE: The quality of the hotels has been rated in accordance with the standard of the destination Country which may be different from the standards of North American hotels. Accurate Travel & Tours Inc. is not responsible for quality or interruptions of service, or if some of the services, bonus features or facilities described in their brochures, cease to be available or are not operational. Hotels may eliminate, curtail or alter some facilities without notice, usually for ongoing maintenance and improvement. In low season when hotels are not at full capacity some services may be limited, suspended or interrupted partially or completely during the guests’ stay. In brand new hotels, some services and facilities may not be fully functional; finishing touches such as landscaping and minor repairs may be ongoing during your stay. Uses of recreational equipment and facilities, which may be included in your holiday package, are subject to availability.
SOCIAL AND SPORTS ACTIVITIES: Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels and included in packages, are offered free of charge and as such do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at any time during the customer’s stay. Passengers are advised to contact the hotel for them.
CONSTRUCTION: All hotels undergo routine maintenance and renovations. In popular resort areas there is on-going construction/work. Accurate Travel & Tours Inc. is not responsible for any interruption and/or inconvenience you may encounter as a result. Whenever we are advised that significant work at your hotel will be in progress during your stay, we will try to advise you prior to departure.
BROCHURE DESCRIPTION AND REPRESENTATION: At the time of publication, Accurate Travel & Tours Inc.’s understanding is that the descriptions in the brochure are accurate. Subsequent changes and modifications take place time to time, which may affect the brochure descriptions. Accurate Travel & Tours Inc is not responsible for any errors, omissions or misprint of brochure descriptions. At times, hotels may alter/change/modify services or facilities without notifying Accurate Travel & Tours Inc. However if Accurate Travel & Tours Inc is notified these modifications will be noted and Accurate Travel & Tours Inc. computer reservation link will be updated accordingly.
All photographs of the hotels are published only as illustrations of the property. Most hotels offer variations of rooms with differences in decor, size and location.
FORCE MAJEURE: Accurate Travel & Tours Inc. is not responsible for any claims, losses, damages, costs, expenses, delays, loss of enjoyment, of any nature whatsoever, to the passenger and/or travelling companions or group members resulting from events beyond Accurate Travel & Tours Inc. or a supplier’s control, including but not limited to, acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, hurricanes or acts or restraints imposed by government authorities.
UNUSED TRANSFERS, ACCOMMODATION, CAR RENTAL, TOUR SERVICES & ACTIVITIES:
Accurate Travel & Tours Inc is not responsible for any unused portions of the trip or tour services and will not refund any monies. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no monies will be refunded. We will not be held responsible for activities, tours or anything else which is not provided or operated by employees of Accurate Travel & Tours Inc. Activities listed under each destination are provided for information purposes only and are not suggestions.
LOCAL TRANSFERS: If you have booked a package (air & hotel) round trip transfers are included. Accurate Travel & Tours Inc representative with Accurate Travel & Tours Inc. sign will be waiting for you to take you to your hotel. Transfer of bicycles, sporting equipment & wheelchairs may not be accepted due to limitations on space availability and passengers may be required to make alternate arrangements at their own cost. On your return, please be ready to depart your hotel at the designated time indicated in the Accurate Travel & Tours Inc binder or as advised by the Accurate Travel & Tours Inc.’s representative. There will be no refunds for any unused transfer services or compensation as a result of any additional costs incurred resulting from alternate transportation arrangements.
LOCAL EXCURSION/TOURS: purchased through the Accurate Travel & Tours Inc.’s representative are subject to local cancellation policies, conditions and limitations imposed by the excursion operator. No monies will be refunded by Accurate Travel & Tours Inc for any reason including cancellation, missed excursion or customer dissatisfaction. The passenger agrees that all optional excursion/tours and activities are at the passengers own risk, Accurate Travel & Tours Inc assumes no responsibility for injury or illness. Tours are sold by Accurate Travel & Tours Inc representatives as a matter of convenience to our clients; all tours are owned and operated by independent suppliers.
CHANGES MADE BY SUPPLIERS: In the event that a hotel refuses to honor the passenger’s reservation as reserved, including but not limited to reasons such as unexpected maintenance problems or overbooking, a substitute hotel of equal or greater category will be provided without compensation. Should the category be downgraded, a refund for any difference in price will be issued. Accurate Travel & Tours Inc. is not responsible for any inconvenience, damages, losses or loss of enjoyment resulting from this change. In the event that an alternate hotel cannot be offered, Accurate Travel & Tours Inc. only responsibility will be to refund the monies paid.
SPECIAL REQUESTS: We will make every effort to convey your special requests (bedding, special meals, etc.). Requests will not be confirmed prior to departure and are strictly at the discretion of the hotel or airline. Accurate Travel & Tours Inc is not responsible if these requests are not honored and surcharges for any special requests will be paid locally and are non-refundable by Accurate Travel & Tours Inc.
HOTEL CHECK IN AND CHECK OUT: Regardless of arrival or departure time, most hotels expect departing guests to check out by 12 noon and arriving guests to check-in after 3 pm to allow for cleaning and maid service. In all-inclusive hotels, property privileges commence at check-in and discontinue upon check-out. Although hotels do their best to minimize inconvenience, passengers may be without a room for a period of time. Should the flight depart prior to the hotel’s official check-out time, no compensation will be paid for unused food, beverages, or services.
SPECIALS: All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Specials, senior discounts (not applicable with Book Early & Save bonuses), proof of eligibility is required upon check-in.
SPECIAL NEEDS PASSENGERS: A special needs passenger must provide a doctor’s certificate authorizing travel. Accurate Travel & Tours Inc is not responsible for the provision of any special requirements for passengers who are disabled. Many hotels are not equipped to handle disabled passengers; as a result travel to these properties will be at the passenger’s own risk. Handicapped rooms, hotel facilities and airports may not be fully accessible or of the same standards as in North America. Check with Accurate Travel & Tours Inc. before booking your hotel.
PASSENGER’S RESPONSIBILITIES: the passenger(s) agrees to adhere to the rules and laws of the country he/she is visiting. Should the passenger(s) conduct him/her in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or expel him/her from the hotel, tour, activity and or mode of transportation. In this event, the passenger is responsible for all costs. No refund will be issued for any unused portions.
ONTARIO TRAVEL ADVISORY: Standards of living vary greatly from country to country. Be advised that living conditions may be different in respect to provision of utilities, local health conditions, levels of security and standard of food and beverages outside of Ontario. Accurate Travel & Tours Inc is not responsible for injury, illness, death or inconvenience. Accurate Travel & Tours Inc does not accept responsibility for the behavior of other guests/groups. Accurate Travel & Tours Inc does not accept responsibility for the withdrawal of services or facilities due to local cultural, political events or holidays. Traditionally, summer and fall are the rainy seasons in the Caribbean and tropical showers are to be expected.
TOUR OPERATOR RESPONSIBILITIES: Accurate Travel & Tours Inc makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf. The travel services provided are subject to the Ontario Travel Industry Acts and Regulations. Accurate Travel & Tours Inc is not responsible for illness, death, injury whether physical or mental and/or loss or damage to property howsoever caused including but not limited to delays, substitution or deficiency of quality of equipment or service, or any act, omission, negligence of any party supplying any of the services or accommodation. Accurate Travel & Tours Inc reserves the right to refuse any booking(s) or passenger(s) at any time.
No employee, agent, or representative of Accurate Travel & Tours Inc is authorized to change or override the Terms and Conditions of this contract.
REP SERVICE AND SUPPLIER PROBLEM HANDLING: Any queries or concerns must be raised with the Accurate Travel & Tours Inc Destination Representative and/or supplier. Supplier complaints must be in writing and given to the supplier while at destination. The supplier must be given the opportunity to rectify any problems. They must not be left until the passenger returns home. Failure to inform the supplier in writing of your concerns will preclude your right to pursue a claim against Accurate Travel & Tours Inc. You must also provide Accurate Travel & Tours Inc with an acknowledged copy of your customer complaint letter as given to the supplier.
LIMITATION OF LIABILITY: Accurate Travel & Tours Inc.’s liability for any loss, damage or injury, whether to property, physical or mental, arising from its own acts, omissions or negligence, is limited to the amount you paid to Accurate Travel & Tours Inc for the services with respect to which you are claiming.
CONFIDENTIALITY: Accurate Travel & Tours Inc protects the confidentiality of the personal information of its customers in accordance with applicable laws.
ACKNOWLEDGEMENT: The passenger(s) hereby acknowledge(s) having read the Terms and Conditions of this Contract.
CLAIMS: The passenger agrees that any claim against Accurate Travel & Tours Inc shall be made by the passenger in writing, no later than 30 days after the event causing the claim. Any claim received more than 30 days after return date will not be accepted or responded to. All correspondence will be between Accurate Travel & Tours Inc and the reservation agent. Claims must be in writing and sent by registered mail to Accurate Travel & Tours Inc at the address listed below, prior to the commencement of any legal proceeding. Under no circumstance shall the claim from the tour operator be in excess of the cost of the vacation paid by you. In cases of disputes filed in Small Claims, the parties agree that the Small Claims Court of Toronto has jurisdiction.
ONLINE BOOKINGS: Please refer to specific terms and conditions for online bookings at www.accuratetravels.com Phone: 416-264-9299
Accurate Travel & Tours Inc. 3464 Kingston Road, Suite 206A, Scarborough, ON, M1M-1R5
TICO # 50014654